Telemedicine and health plan application: do you already use these resources?

Digital services have arrived once and for all in our daily routine, in all aspects of life. When it comes to health insurance, the digital transformation that was already underway intensified exponentially during the Covid-19 pandemic and became has become a direct reality for more and more people.

On-linevisits, registration updates, digital ID cards and reimbursement requests just a click away are  some of the services available through the healthcare operators’ apps.

Telemedicine
Telemedicine, for instance, is one of the most relevant tools of the phase we are now experiencing. “This is a very important breakthrough. According to insurance company surveys, most remote visitsare resolute, which means that they do not require referral to emergency services”, highlights Fabio Machado, specialist in the area of People Insurance at Horiens.

Apps: autonomy, convenience and efficiency

The health operators’ applications – available for Android and iOs – are consolidated tools that add autonomy, convenience and efficiency to the routine of the insured members. “The use of the app brings great autonomy to the insured, the available functions are intuitive and the tool even helps to monitor information related to the use of the plan. I strongly recommend that those who still don’t use it incorporate this feature into their daily lives”, Fabio reinforces.

Learn about the main functionalities of the apps:

. Digital ID card: replaces the physical version and is accepted in all clinics and hospitals

. Telemedicine: convenience for visitsin several specialties

. Referral network: Geolocation-based referral network consultation

. Reimbursement: prior consultation and reimbursement requests

. Co-participation statement: monitoring and checking the information

. Income Tax: access to report for IR

. Notifications: reimbursement status, prior validation of procedure, among others

. Space dedicated to queries on Covid-19, with doctors to support

OLÁ Pessoas Support

For situations in which there are questions about issues related to the plan, the OLÁPessoas service channel is easily accessible and enables direct contact with the insured. “The team of OLÁPessoas seeks excellence through a humanized and efficient service. It is an important complement to the digital channels and is available to the insured of Horiens healthcare plans,” concludes Fábio.

To talk to the OLÁ Pessoas team:
11 3096-8080 ou 0800 740 1234
olapessoas@horiens.com.

Find out what some insured members have to say about the channels used:

“I made use of telemedicine for my daughter. The service was fast and the doctor was very helpful, answered our questions and gave us tips on how to carry out the treatment at home.  I didn’t have to take her to in-person visit, as the orientations helped us relievethe symptoms.”
Rafael Menezes da Silva, from Atvos

“I have tried the telemedicine service. It was super convenient and fast, the doctors were considerate and friendly, besides the easiness and the comfort of not leaving home, especially during this pandemic period.
Marciana Pereira, from Atvos

“I am sure that OLÁPessoas was a key piece in the approval process I needed to go through with my health plan. There were several emails, calls and venting, the dedication of the team was imperative!”
Gisele AparecidaKaltenbacher, from Braskem

“The performance of OLÁPessoas with the insurance company was crucial for expediting the medical procedure. Thanks to the urgency given to meeting my demand, it was possible to perform the procedure on the last day of operation at the hospital block we were going to use remained open, due to the large occupation on account of Covid-19 here in Rio Grande do Sul. My wife and I were extremely pleased with the attention and promptness of the care system.”

Homero Alexandre Reis, from Braskem